Terms of Service
These Terms of Service explain how RestoPros of Central Maryland provides estimates, schedules work, and handles payment and disputes. They apply to anyone who requests information, an estimate, or services through our website, phone, or email.
Service Area
RestoPros of Central Maryland provides restoration services within our defined Central Maryland service area. Submitting a form or calling our office does not guarantee availability outside that area; if a property falls outside our coverage, we will let you know and, where possible, point you toward another option.
Estimates Are Not Binding Contracts
A verbal quote, a phone estimate, or a written estimate provided before an on-site inspection is for planning purposes only. It does not create a binding agreement for work. The actual scope of work, pricing, and timeline are established once a representative inspects the property and both parties sign a written work authorization. That signed authorization, not the preliminary estimate, governs the service relationship between you and RestoPros of Central Maryland.
Payment Terms
Payment terms, deposit requirements, and accepted methods are outlined in your signed work authorization or invoice. We accept standard payment methods disclosed at the time of signing. Balances not paid according to the agreed schedule may be subject to late charges or collection action as permitted under Maryland law. Any insurance proceeds related to the loss remain the property owner’s responsibility to direct toward payment unless a separate assignment-of-benefits agreement has been signed.
Insurance Coordination
When a loss is being submitted to an insurance carrier, we can document conditions, provide photographs, and communicate with an adjuster at your direction and with your authorization. We are not a party to your insurance policy and do not guarantee carrier approval of any specific scope, amount, or timeline. Coverage decisions rest solely with your insurer.
Scope of Work and Liability
Work performed by RestoPros of Central Maryland is limited to the scope described in the signed work authorization. Additional damage discovered during the course of work, such as hidden moisture or deteriorated materials behind finished surfaces, will be documented and discussed with you before any added work proceeds. RestoPros of Central Maryland operates in compliance with applicable Maryland contractor regulations for the services we perform. Our liability for any claim related to services provided is limited to the scope and terms set out in the signed work authorization, and nothing on this website constitutes a warranty or guarantee of outcome beyond what is stated in that document.
Changes to Scope
Restoration work often reveals conditions that were not visible at the time of the initial estimate. Any change to the agreed scope, pricing, or timeline will be documented in writing and requires your acknowledgment before proceeding.
Dispute Resolution
If a disagreement arises over billing, scope, or workmanship, we ask that you contact our office directly first so we can review the signed work authorization and attempt to resolve the issue. Any dispute not resolved informally will be handled according to the terms stated in your signed work authorization and governed by the laws of the State of Maryland.
Questions
For questions about these terms, contact us at (240) 261-1639 or [email protected].